Support
HoroJob Support
Find the fastest route for app access, purchase recovery, account and privacy requests, notifications, widgets, or a technical problem.
CV Studio and personal opening reviews
Open a Career Lens vacancy to add an existing CV or build one from work, education and projects. Preview and save your professional draft; contact details can be added when exporting. Saving a builder draft makes no AI request.
With ongoing Premium and your AI choice enabled, choose a saved CV and enable opening reviews. New eligible openings you view can then receive a personal review. Up to 100 new comparisons per calendar month are included, separately from the CV Studio analysis allowance. Reopening the same saved comparison uses no new attempt. Pause automatic reviews in the review card.
A short listing may not support a useful comparison. An unmentioned skill means it was not evidenced in this CV, not that you lack it. Editing the CV or changing the listing can require a new review. Delete the CV to remove its dependent reviews; turning AI off clears these reviews and stops automatic processing. You can select confirmed CV facts for Blueprint separately.
Vacation Time
Open Job Tools → Vacation Time with an active Premium subscription. Choose 1–21 days within the next 90 days, a rest style and your date flexibility. Your Current City supplies the default time zone; changing it for one check leaves your profile unchanged.
If access is locked, restore your ongoing subscription from the purchase screen. Decision Pass and standalone Blueprint do not include Vacation Time. Missing birth details or Current City have a setup action. An unknown birth time is supported. If a reading is mixed and no meaningfully stronger option exists, the app says so.
Save, reopen or delete checks from Saved checks & history. Offline viewing is limited to recently opened readings and their remaining access session. A changed profile is disclosed on historical readings. If a calculation is busy, wait briefly and retry your dates; submitting the same check again does not create duplicate history.
iPhone app availability
HoroJob's first public release is for iPhone in the United States. The public App Store link will appear here as soon as the App Store product page is available.
Android is not part of the first public release. The iOS Home Screen widget requires a compatible iPhone and a supported HoroJob version.
Contact support
General support: support@horojoblab.com. Privacy requests: privacy@horojoblab.com. We aim to acknowledge ordinary support messages within two business days.
For technical help, include the HoroJob app version, iOS version, feature name, approximate time of the problem, and the exact error text. A screenshot is useful, but remove unrelated personal or employer-confidential information first.
Never send your Apple password, Sign in with Apple identity token, full payment-card details, or secrets from a job application.
Premium, Decision Pass, and Career Blueprint
If a completed purchase is not visible, open HoroJob Settings and use Restore Purchases while signed in to the Apple Account that made the purchase. Then reopen the purchase page and allow entitlement sync to finish.
Monthly and yearly Premium plans renew through Apple until canceled. The 7-Day Decision Pass is a one-time, non-renewing purchase that unlocks the decision tools shown on its purchase screen for exactly seven days. It does not include permanent Blueprint generation, new CV analyses or rewrites, background alerts, or widgets.
Career Blueprint can be sold as a separate one-time purchase and does not renew. Your saved annual strategy, Passive and Active modes, private journal, and accepted updates remain available after qualifying access expires. A CV is optional. New annual reviews, target replacements, and generated update proposals require the access and allowance shown in the app; they are not automatic or unlimited. Existing owned reports and supported exports remain accessible without restoring retired generation or progress mechanics.
Active Premium can provide new CV analyses, rewrites, and CV-driven strategy proposals within the displayed allowance. Saved CV results, professional corrections, export, and deletion remain available to their owner after Premium expires.
Refund eligibility and billing decisions are handled by Apple.
Deleting a HoroJob account or the app does not cancel an Apple subscription.
Notifications and Home Screen widget
Check HoroJob Settings first, then confirm Notifications are allowed in iOS Settings. Focus modes, notification summaries, Low Power Mode, and background refresh can delay alerts or widget updates.
To add the widget, touch and hold the iPhone Home Screen, choose Edit, select Add Widget, search for HoroJob, and pick an available size. Open HoroJob once after installing or updating so the widget can receive current data.
Widgets refresh on an iOS-managed schedule and are not guaranteed to update at an exact minute. If data remains stale, open HoroJob, refresh the relevant briefing, and return to the Home Screen.
Account, AI, and privacy
Use Settings in HoroJob to protect an anonymous session with Sign in with Apple, restore purchases, manage AI-assisted personalization and product analytics as separate choices, remove HoroJob calendar events, and initiate account deletion.
Without current AI permission, fresh CV extraction, analyses and rewrites, Blueprint strategy creation or update proposals, Career Insights, and screenshot extraction cannot start new OpenAI processing. Turning permission off also prevents activation of results whose consent was withdrawn; it does not retract a request already sent. Supported URL checks, chart and transit calculations, public market facts, Career Radar, saved results, owned Blueprint modes and journal, and saved CV corrections, export, and deletion remain available without a new model request.
CV processing requires a separate storage notice: the original input is transient, while its private normalized professional copy stays saved until you delete the workspace or account. Including a confirmed CV in Blueprint is another explicit choice. Stop using current CV removes its private contribution from Blueprint but keeps the CV workspace; Delete this CV workspace removes that workspace and invalidates dependent private strategy content. Independent journal notes and copies you saved in other apps are not removed by deleting a CV. Privacy Choices explains these controls and provider-retention limits.
For access, correction, export, restriction, or deletion help, use Privacy Choices. The Privacy Policy explains data categories, AI and calendar processing, providers, legal bases, and retention periods.